Repairs and warranty
Repairs and warranty
We design our products to be repaired, not replaced. This approach helps reduce waste and supports a more sustainable future.
How to get a repair
- 1
Contact us
Reach out to us with your order number and a description of the issue.
- 2
Get a solution
We'll tell you which replacement part you need or send a return label to get your product back to us for repair or replacement.
- 3
Get it fixed
We'll repair or replace your product and get it back to you.
Frequently asked questions
- How long is the warranty?
- Our warranty lasts [warranty length]. For more information, visit our Repairs and warranty page or contact us.
- What's covered by the warranty?
- The warranty covers [what it covers].
- Can I get spare ear pads and cables?
- Yes, we offer replacement ear pads and cables for our products. Contact us for more information.
- Is battery wear on earbuds covered by the warranty?
- Earbud batteries wear with use. [Say whether battery wear is covered, and what a replacement costs.]
Need help with a repair?
Contact us with your order number and a description of the issue. We'll be happy to assist you.
Ask for a repair